Inbound
Camera capture
Mobile and yard-station photo capture for inspection.
Read the specSolutions · Strategic · Insurance Loss Adjuster
Sustain360 for Insurance Loss Adjuster
The Insurance Loss Adjuster decides salvage outcomes on damaged vehicles. The buying question is whether valuations can be defensible, anchored to actual parts, and produced in hours rather than days — with a clean handoff to a dismantler or auction partner. Sustain360 sits on the dismantler side of that handoff with an audit trail that survives when a salvage case is challenged.
Where this role sits:Insurance carriers, loss adjusting firms, broker networks
A day in the life
How a insurance loss adjuster works with Sustain360
An insurer's loss adjuster has a Cat S vehicle with twenty viable parts. The adjuster pulls a part-anchored valuation through the partner dismantler in Sustain360, sees the rules-engine output per part, and approves the handoff. The audit trail — photo dossier, grading, valuation rules — backs the file if the policyholder challenges the outcome.
USP · Manual vs Sustain360
What this changes for an Insurance Loss Adjuster
A side-by-side view of the legacy / manual way of working against the Sustain360 way — with concrete, illustrative numbers from typical customer-development scenarios.
- MetricValuation turnaroundManual / legacy3–7 daysWith Sustain360HoursDelta≈ −90%
- MetricDefensibility of valuationManual / legacySubjective notesWith Sustain360Part-anchored, photo-evidencedDeltaDefensible
- MetricAudit trail on a challenged caseManual / legacyEmail threads + memoryWith Sustain360Event-level log per partDelta100% linked
- MetricHand-off to dismantler / auction partnerManual / legacyEmail + spreadsheetWith Sustain360Structured export with VIN + partsDeltaStructured
- MetricDispute response timeManual / legacy1–2 weeksWith Sustain3601–2 daysDelta≈ −85%
| Metric | Manual / legacy | With Sustain360 | Delta |
|---|---|---|---|
| Valuation turnaround | 3–7 days | Hours | ≈ −90% |
| Defensibility of valuation | Subjective notes | Part-anchored, photo-evidenced | Defensible |
| Audit trail on a challenged case | Email threads + memory | Event-level log per part | 100% linked |
| Hand-off to dismantler / auction partner | Email + spreadsheet | Structured export with VIN + parts | Structured |
| Dispute response time | 1–2 weeks | 1–2 days | ≈ −85% |
Illustrative — based on customer-development scenarios in the dismantling, salvage, and parts-resale industry. Real outcomes vary by yard size, workflow maturity, and integration scope. Reference contacts available on request.
Pain → Outcome
Pain today, outcome with Sustain360
Five to seven concrete pains this role lives with today, paired with the specific Sustain360 outcome that removes each one.
| Pain today | With Sustain360 |
|---|---|
| Valuations take days; cycle time hurts customer satisfaction. | Part-anchored valuations in hours, driven by the rules engine. |
| Valuations are not defensible against challenge. | Every valuation carries the rule, the inputs, and the grade — exportable to PDF. |
| Handoff to dismantler is email, photos, and rekeying. | Dismantler partner reads the VIN, the photos, the grading directly. |
| No audit trail when a salvage case is challenged. | Event-level audit trail per vehicle, per part — replayable. |
| No visibility on what the dismantler actually recovered. | Material recovery and revenue reported back per vehicle. |
Placeholder · Customer voice
“I close salvage cases in hours, not days. The audit trail is the defence.”
Integrations
Integrations most relevant to this role
Connectors that matter to this role in practice. Browse every integration in the integrations directory.
Outbound
PDF generation
Branded vehicle reports, parts certificates, depollution certificates.
Read the specBi-directional
REST API
Public, versioned, documented (Swagger / OpenAPI).
Read the specInbound
VIN decode services
Vehicle attribute lookup at intake.
Read the specFAQ